Caitlyn
Building and breaking games at
Hypixel Studios and
Hypixel.
Projects
Hypixel: Disasters
shipped16-player survival mini-game from the 2023 Game Jam, shipped to the live network.
MinecraftGame design
BazaarTracker
acquiredSkyBlock Bazaar tracker. Acquired by Castaways.
Node.jsExpressMariaDB
Realms maps
publishedDodge · Draughts · River Rampage.
MinecraftMap-making
NerdBot
liveJava bot for the SkyBlock Nerds Discord. Generates Minecraft-style images, curates forum posts, tracks member activity.
JavaMongoDBDocker
About
I've been in the Minecraft space since 2018. I started out moderating, moved into QA,
and these days I test and help build games at Hypixel Studios and
Hypixel.
I'm always looking to take on new work. If there's something you think I'd be a good fit for, send me an email.
Experience
2025–now 2021–now 
2018 Hypixel Studios
Quality Assurance
Québec, Remote 2026–now
- Test across Windows, macOS, and Linux with regression, exploratory, and smoke passes.
- Run weekly pre-release passes against upcoming updates, working through structured test cases to sign off before anything ships.
- Build out the team's test suite in Testiny, plus the QA process around it.
- File bugs in Jira with repro steps, logs, and build info, and pick up QA requests from developers across a range of project boards.
- Verify fixes as they land in new builds, closing tickets out or bouncing them back with what's still broken.
- Sort and prioritise incoming bug reports and player feedback through internal tooling, reproducing community-reported issues to confirm them.
Hypixel Studios
Consultant
Québec, Remote 2026
- Rebuilt the team's Zendesk support operation from the ground up, live in six weeks with two others.
- Split one catch-all intake form into seven query-specific ones, so tickets routed cleanly from the start.
- Restructured everything around the new intake: help center articles, agent groups, custom fields, and the views agents work from.
- Reworked triggers and built automations so tickets sorted themselves without anyone touching them.
- Designed and implemented internal Zendesk apps that turned repetitive, multi-step actions into a single click.
- Helped bring queue wait times down from roughly three months at the peak of post-launch demand to a matter of weeks.
Hypixel Studios
Player Support
Québec, Remote 2025–2026
- Cleared 8,200 Zendesk tickets in three months through launch week and the surge that followed, across billing, accounts, and tech support.
- Worked the refund and account recovery queues, handling payment disputes and verifying ownership on compromised accounts.
- Tracked emerging trends across queues, from launcher and website errors to account flow friction, flagging spikes so the team could get ahead of them.
- Ran point on cases that touched other teams, bringing engineering, product, or legal in for the calls that were theirs to make and closing the loop with the player.
- Wrote macros and help center articles that cut down on duplicate tickets.
- Suggested internal apps and wrote internal documentation to speed up common agent workflows.
Hypixel
Quality Assurance
Québec, Remote 2022–now
- Test upcoming updates and hotfixes on a staging environment before they ship, hunting for bugs, regressions, and exploits in solo passes and team sessions.
- Work with design and engineering during test builds to flag issues and unexpected interactions before updates go live.
- Triage and reproduce community bug reports for a 40M+ player network, filing confirmed issues in YouTrack with full reproduction steps so engineers can act without back-and-forth.
- Collate and reproduce bug reports from Alpha Network testing sessions, folding findings into the internal tracker.
- Raised the alarm on live SkyBlock dupes and worked war rooms with developers to reproduce exploits, then stripped duplicated items and coins from the economy after each patch.
Hypixel
Content Moderator
volunteered Apr 2018–May 2021 Québec, Remote 2021–2022
- Handled 500,000+ reports for a 40M+ player community: cheaters, chat abuse, scams, and content violations across usernames, skins, builds, guild names, and more.
- Moderated the Hypixel forums, handling rule-breaker reports, removing violating posts, and issuing forum-specific punishments.
- Went into live games to watch flagged players and build cases before acting on them.
- Policed the SkyBlock economy against real-money trading and scams, pulling trillions of coins in illegal items.
- Had final say on Atlas hacker reports. The community flagged replays in SkyWars, Bed Wars, and Duels; a staff decision was required before any ban went out.
- Picked twice for volunteer onboarding, running 1:1 sessions with four new staff members across different specialisations.
Minehut
Consultant
San Diego, Remote 2018
- Built and launched Minehut's first third-party server to show off the new platform.
- Reported platform bugs and rough UX back to engineering as the build came together.
- Made the launch's promo content: screenshots, video, and posts.
Contact
Let's make something good.